Privacy Policy
How we protect your data and respect your privacy
At QUAT, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application and services. We've written this policy to be clear, concise, and easy to understand.
Table of Contents
1. Information We Collect
Information You Provide to Us
When you create an account and use QUAT, we collect the following information that you provide:
- Account Information: Your name, email address, phone number, and password when you register for a QUAT account.
- Profile Information: Information you add to your profile such as profile picture, educational background, professional experience, and learning goals.
- Payment Information: Payment details when you subscribe to our premium features or make in-app purchases. This may include credit/debit card details, UPI information, or other payment methods available in India.
- Communications: Information you provide when you contact our support team or respond to surveys.
- User Content: Information you provide in course reviews, forum posts, or when interacting with other users.
Information We Collect Automatically
When you use QUAT, we automatically collect:
- Usage Data: Information about your interactions with our app, including courses viewed, lessons completed, quiz scores, time spent on different sections, and features used.
- Device Information: Information about your device such as device type, operating system, unique device identifiers, IP address, mobile network information, and mobile device settings.
- Location Information: General location information based on your IP address. We do not collect precise GPS location unless you specifically grant permission.
- Log Data: Information that your browser or device automatically sends whenever you use our app, such as your IP address, browser type and settings, access times, and referring website addresses.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies to understand how you use our app and to remember your preferences.
2. How We Use Your Information
We use the information we collect to:
- Provide and Improve Services: Deliver our skill development services, personalize your learning experience, and develop new features.
- Personalization: Customize content, recommendations, and learning paths based on your interests, skill level, and learning history.
- Communications: Send you important notifications about your account, updates to our services, and promotional messages (which you can opt out of).
- Customer Support: Respond to your inquiries, provide technical support, and address any issues you may encounter.
- Analytics: Analyze how users interact with our app to improve our services, content, and user experience.
- Security: Detect, prevent, and address technical issues, fraud, and other harmful activities.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Partners: Trusted partners who help us deliver content, provide technical infrastructure, or assist in marketing our services. These partners are bound by confidentiality obligations.
- Mentors and Instructors: If you enroll in specific courses, your name and learning progress may be shared with the relevant mentors or instructors to facilitate your learning experience.
- Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property, or that of our users or others.
- Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where user information may be transferred as a business asset.
We do not sell your personal information to third parties for marketing purposes. Any sharing of information is done with appropriate safeguards in place to protect your privacy.
4. Data Security
At QUAT, we implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and audits of our systems
- Strict access controls and authentication procedures for our staff
- Regular monitoring for suspicious activities
- Compliance with industry-standard security practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
5. Your Rights and Choices
You have several rights regarding your personal information:
- Access and Update: You can access and update your account information through the app's profile settings.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Deletion: You can request deletion of your account and personal information, subject to certain exceptions required by law.
- Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications.
- Cookies and Tracking: You can manage your cookie preferences through your browser settings.
- Push Notifications: You can manage push notifications through your device settings.
To exercise these rights, please contact us at privacy@quat.app. We will respond to your request within 30 days or as required by applicable law.
6. Children's Privacy
QUAT is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@quat.app, and we will take steps to delete such information.
7. International Data Transfers
QUAT is primarily operated from India. However, your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using QUAT, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those of your country.
When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards include contractual commitments from any third parties with whom we share your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you through the app or by email before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of QUAT after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Data Protection Officer
You can contact our Data Protection Officer at dpo@quat.app for any privacy-related inquiries.
QUAT complies with applicable data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India.